Last updated: August 2026
This Billing Policy explains how WhaleWatch subscriptions, billing, cancellations, and refunds work.
WhaleWatch offers subscription plans with different feature sets, as described on our Pricing page. Current plans include a free tier and paid tiers. Plan names, prices, and features are subject to change.
Paid subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select) and renew automatically at the end of each billing period. You will be charged at the beginning of each billing cycle.
You may cancel your subscription at any time through the Stripe customer portal, accessible from your Billing page. Cancellations take effect at the end of the current billing period. You will retain access to paid features until the end of that period. No partial refunds are provided for unused portions of a billing period unless required by law.
Refunds are evaluated on a case-by-case basis. If you believe you are entitled to a refund due to a billing error or service issue, please contact us at support@whalewatch.app. We are not required to provide refunds for change of mind or failure to use the Service.
We may change subscription prices from time to time. If we increase the price of your plan, we will notify you at least 30 days before the change takes effect, and you will have the opportunity to cancel before the new price applies.
Deleting your account will cancel your subscription and remove your personal data from our active systems, subject to legal retention requirements. Please contact us if you need help deleting your account.
For billing questions, contact us at support@whalewatch.app.